How to cancel your subscription, what happens to your data, and when refunds apply.
You can cancel your subscription at any time from Settings → Plan & Billing → Cancel Subscription within the panel. No phone call, no email required. Cancellation takes effect immediately; your account remains accessible until the end of the current billing period.
If you are unable to access the panel, contact us at destek@teknikdanisman.net and we will process the cancellation within 1 business day.
| Cancellation Timing | Refund |
|---|---|
| Within 15 calendar days of the original purchase date | Full refund of the annual fee paid |
| After 15 calendar days | No refund |
| Annual renewal (subsequent years) | No refund |
The 15-day window applies only to the first purchase of an annual plan. Renewals are non-refundable.
No fees are charged. You may delete your account at any time. No refund applies.
Cancellation and refund terms for Enterprise contracts are defined in the individual agreement signed at onboarding. If no specific terms are set, the annual plan rules above apply.
The following are never refundable regardless of circumstances:
You may downgrade to a lower plan at any time. The new plan takes effect at the start of the next billing cycle. No refund is issued for the difference between plans for the current period.
If the downgrade results in your current data exceeding the limits of the new plan (e.g., more hardware records than the lower plan allows), the data is not deleted — but you will not be able to add new records until you are within the new plan's limits.
Upon cancellation or termination:
This data deletion process also fulfils your right to erasure under KVKK Art. 7 and GDPR Art. 17. If you need expedited deletion (before the 60-day window), submit a written request to kvkk@teknikdanisman.net.
Approved refunds are returned via the original payment method processed by PayTR:
To request a refund within the eligible window, email destek@teknikdanisman.net with your account email and order reference. We will process the request within 2 business days.
If we terminate your account for a material breach of the Terms of Service (e.g., acceptable use violation), no refund is issued for any unused period. If we terminate for reasons unrelated to your conduct (e.g., we discontinue the service), we will provide a pro-rata refund of any prepaid fees.
Cancellation and billing support: destek@teknikdanisman.net · KVKK data deletion: kvkk@teknikdanisman.net