CRM performance

See how your support team is doing, on one page.

Connect your Zoho Desk account once. The panel works out who solved how many tickets, how long customers waited, whose queue is piling up right now and at which hours the team falls behind.

Example: a help desk with 3 departments and 12 agents — fictional data
  1. Connect with one approvalA Zoho Desk administrator approves once, and the last 90 days come in too.
  2. Who has what right nowOpen, overdue and due-within-an-hour tickets, per agent.
  3. Monthly scorecardEach agent is compared with their own department's typical figures.
  4. Busy hoursWhich days and hours bring the most tickets, so you can plan shifts.
Start free Request a demo
Features

What you can do

Morning workloadOpen, on-hold, past-SLA and due-within-an-hour tickets per agent. Updated every morning.
Agent scorecardSolved and reopened tickets, responses, average first response and resolution time. Values clearly better or worse than the department norm get an arrow.
Daily syncSynced once a day, every morning, to save Zoho Desk API credits; the previous day's figures are ready in the morning.
Busy-hours mapAverage incoming tickets by weekday and hour; useful for high-season planning.
Department filterSee the whole team or a single department. When an agent's email matches an employee record, the employee name is shown.
Monthly email reportOn the first day of each month, last month's scorecard is emailed to the managers you choose.
FAQ

Common questions

Does anything change in Zoho Desk?

No. The connection is read-only; the panel never creates, changes or deletes anything in Zoho Desk, and your agents keep working as before.

Are ticket contents and customer details read?

No. Only figures are read: how many tickets, how long, assigned to whom. Ticket subjects, conversations and customer contact details never reach the panel.

What do I need to set it up?

One "Allow" from a Zoho Desk administrator account is enough. If someone else administers Zoho, send them a single-use link from the panel. All departments and agents come in with that one approval.

Do I need to tell my agents?

Yes. Because staff performance is measured, privacy law requires you to inform your agents before connecting. A ready-made privacy notice template you can fill in and send is on our website (CRM employee privacy notice).

Who can see the scorecard?

Only panel administrators. The scorecard is supporting information that compares each agent with their own department; it should not be used on its own to make decisions about people.

Are tickets answered by AI kept separate?

Yes. Zoho Desk's own AI agents (Zia) are listed separately and left out of agent comparisons, and the share of tickets solved by AI is shown. If another AI tool works through a regular agent account, you mark that account as AI in the panel.

What happens if I disconnect?

When you disconnect, all CRM data in the panel is deleted. You can reconnect at any time.

Which CRMs are supported?

Zoho Desk for now. We enable the feature on your account; if you use a different help desk, let us know.

More features

All in one panel

Hardware & renewalKnow which devices need replacing before they fail.Explore → WhatsApp assistantYour panel, in the app you use most.Explore → HR & documentsFrom leave request to signed document, paper-free.Explore → Field teamYour field team, with all the office knows.Explore → Monitoring & securityKnow about problems before your customers do.Explore → WalkthroughFour everyday scenarios in an animated presentation.Open →

Apply and start once approved.

Start with the free plan and try it right away with sample branch data. No credit card required.

Start free Pricing