From remote help to an inventory agent, from approvals on WhatsApp to a recycle bin: updates that save time for your IT team and your staff.
Staff download a small program from the portal and enter the ID it shows in their request; the technician connects from the ticket in one click. The connection runs through our own server, is end-to-end encrypted and never starts without the staff member's approval.
Ready-made requests instead of a blank form: device fault, password, new software, new device, folder access, internet, email. Each asks its own questions, so the ticket opens with the right category and priority and the team is notified at once.
Photos and PDFs uploaded in the panel, received by support email or sent on WhatsApp are saved to the ticket; files attached to a reply go out with the email.
Every file uploaded or received from outside is scanned before it is saved.
An agent installed on the computer reports hardware, installed programs, disk usage and the Active Directory user to the panel on its own. It suggests who the device belongs to but never changes the assignment without your approval.
When a device is assigned, the handover form is added to its documents as a PDF; you decide when to send it to the employee.
Invoices, service reports, warranty papers: drag them onto the device card or send them on WhatsApp and pick the device.
Assignments, service, changes and tickets on a single timeline.
Open AnyDesk, RustDesk or TeamViewer straight from the device card.
End-of-support dates are calculated from the operating system and you are warned about unsupported devices.
Open, reply to and resolve tickets; replies and a morning summary arrive on WhatsApp.
Leave requests, renewal approvals and paid marks with one button; records change only on your explicit choice.
Send a photo or PDF of a policy or invoice; an insurance, hardware or payment record is prepared with a summary and saved when you confirm.
Send a photo of the QR label on a device to get its card and the option to open a ticket for it.
Book from the panel or WhatsApp, with a calendar invite and reminders 24 hours and 2 hours before.
Ask by voice; it replies in English to anyone who writes in English.
Deleted branches, employees, devices, licenses and payments can be restored with their related records for 30 days.
See the devices where your account is signed in and sign one or all of them out remotely.
The database is backed up every hour, with encrypted copies at two separate providers, one of them undeletable. Restores are tested automatically every month.
No false alarms during planned maintenance; alerts when a backup or scheduled job stops; DNS and email security checks for your domain.
The application goes through an automated security scan every week.
Alerts from the same day in one email; unsubscribe from any alert in one click.
Pin the pages you use most to the menu with a star, on your phone too.
The panel assistant opens in a side panel with suggestions based on the current state of your panel.
Interface, date format and notifications in your language; the choice is saved to your account.
In a short call we will walk you through these updates using your own scenario.
The dated list of every change is in the changelog.